The most commonly asked questions
I have put together the following Frequently Asked Questions section to help you find the answers to questions that I am regularly asked.
If you cannot find the answer to your specific question please feel free to contact me via the enquiry form below and I will be very happy to help.
What is counselling?
Counselling offers you the opportunity to talk openly about your feelings, fears, concerns, or in fact anything which may be troubling you in your life, in a safe and confidential environment. This enables you to focus solely on yourself, without fear of being judged, and to talk about concerns you may have from the past, present or future.
What will be covered in the initial session?
I offer an initial session at a reduced fee of £25. This initial session provides an opportunity for us to find out if we can work together and if I am able to help you. We will discuss what you would like to gain from counselling as well as covering issues of confidentiality, appointment bookings, contracting, and of course, any questions you may have.
Does counselling involve giving advice?
Counselling does not involve giving advice. It provides an opportunity for you to explore in a safe and confidential environment issues which may have been bothering you and gives you a chance to explore your options.
How many sessions will I need?
It is difficult to predict how many sessions you may need, as everyone is unique with individual needs and problems. I am generally guided by my clients and am happy to provide one-off sessions, short-term work (usually around 6 weeks) or long-term work, where sessions continue for as long as required.
How can I book an appointment?
If you would like to book an appointment, please either ring me on 07388 689812 and if I am not able to answer your call please leave a message and I will call you back as soon as I am free. Alternatively you can contact me via the online form below and again I will get back to you as soon as possible.
How long do the sessions last for?
The sessions last for 50 minutes and are usually booked for the same time each week on the hour.
How much will the sessions cost?
I offer an initial session at a reduced fee of £25. This initial session provides an opportunity for us to find out if we can work together and if i am able to help you. We will discuss what you hope to gain from counselling, as well as covering issues of confidentiality, appointment bookings, contracting and any questions you may have. Thereafter, my fee is £45. per session, although I do offer a concessionary fee for students and unemployed clients.
How do I pay?
You can either pay cash at each session or alternatively you can pay for sessions by bank transfer.
What happens if I need to cancel a session?
If you need to cancel a session and notify me within 24 hours no charge will be made. If, however, notification is received in less than 24 hours then I will need to charge you the full fee. You can cancel by either leaving a text message on my mobile or sending an email. I will always do my very best to accommodate any appointment changes, providing notice of 48 hours is given.
Where are your premises?
I work from the first floor of commercial premises situated on Foxhall Road, Ipswich. There is easy access and free parking available nearby. Local public transport also serves the area.
What personal details will you hold about me?
I will keep your name, address and contact information (such as your phone number/email), GP details and brief session notes. These are COMPLETELY CONFIDENTIAL and stored in a secure location as required by the Data Protection Act 2018.
What about confidentiality?
Anything you choose to speak about in our sessions is confidential, within professional boundaries and the law. This will be fully discussed with you during the first session.
When are sessions available?
Appointments are available Monday - Friday.
First appointment time is 9.00am and last appointment 5.00pm.
I also offer evening appointments on Mondays.
What happens if I want to end the counselling?
You can end the therapy at any time, although it is advisable to have a closing session.